Politikalarımız

Excellence is our fundamental goal in all our operations.
PRIMUS GLOBAL LOGISTICS considers customer satisfaction as one of its most important corporate values ??by adopting a customer-oriented approach. In line with its vision and mission, it implements ISO 10002 Customer Satisfaction and Complaint Management System standards in order to provide reliable and high-quality service.
Maintaining the trust and respect of our business partners and continuously increasing their satisfaction level are among our main priorities. Listening to our customers, understanding their needs and expectations correctly, and providing fast and effective solutions is essential. We believe that all feedback is an opportunity for development and improvement, and processes are carried out with this understanding.
In order to ensure the continuity of customer satisfaction in our company, suggestions, complaints, and expectations are meticulously evaluated. All feedback received by the Customer Relations unit is resolved in accordance with quality standards, and the results are communicated to the relevant customer. For all feedback regarding our services, you can send an email to info@primuslojistik.com.

As PRIMUS GLOBAL LOGISTICS, we are committed to:
Not harming the environment,
Increasing environmental awareness,
Reducing waste, supporting reuse and recycling,
Using energy and natural resources efficiently,
Continuously improving the management system,
Minimizing occupational health and safety risks,
Complying with legal regulations and standards,
Increasing environmental and occupational health and safety awareness among employees,
Making the concept of continuous improvement a part of the corporate culture,
Improving service quality by following technological developments.
 

ISO 10002 Management: Acceptance, evaluation, action tracking, reporting, and improvement processes for all incoming feedback are carried out through the management board.
Evaluation: All feedback is reviewed in an impartial, fair, and objective manner.
Confidentiality: Information is not shared with third parties without the permission of the customer providing feedback. All data is protected under the ISO/IEC 27001 Information Security Standard.
Pricing: No fees are charged to the customer for feedback processes.
Feedback Recording: All feedback is recorded in the system on the same day during working hours, and on the next business day if outside working hours, and the customer is informed.
Review Process: Negative feedback is prioritized. Continuous communication is maintained with the customer while collecting the necessary information to resolve the issue. Resolution Times:
Urgent (High): 3 business days
Normal: 5 business days
Low: 7 business days
Control and Evaluation: After the resolution, customers are contacted to verify satisfaction. In cases where the problem is not resolved, the process is re-evaluated.
Corrective and Preventive Actions: Negative feedback is forwarded to the relevant departments, and the necessary CAPA (Corrective and Preventive Action) processes are initiated.
Senior Management Review: All feedback and actions are regularly evaluated in senior management meetings and treated as opportunities for continuous improvement.

Our company prioritizes maintaining information security at the highest level. In this context, the following principles have been adopted:
Confidentiality: Only relevant/authorized persons should have access to the information,
Integrity: Unauthorized modification of the information should be prevented,
Accessibility: Information should be accessible by authorized persons when needed.
Our company protects all information assets within the framework of legal regulations and risk management. Accordingly:
Compliance with information security standards is ensured,
Legal regulations are followed,
Risks are identified and managed,
The information security system is continuously improved,
Awareness is increased by providing regular training to employees. The aim is to protect information assets, ensure data security, and eliminate risks that could negatively affect the company's reputation.